We’re confident that our complaint resolution process is fair and robust, but if we’ve been unable to provide you with a satisfactory resolution, you have the right to refer your complaint to the Financial Industry Disputes Resolution Centre Ltd (FIDReC). FIDReC is an independent and impartial institution set up to assist in the resolution of disputes between consumers and financial institutions through mediation and adjudication.
FIDReC’s office is located at 36 Robinson Road, #15-01, City House, Singapore 068877.
You may contact FIDReC at +65 6327 8878 or visit https://www.fidrec.com.sg.
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